Terms of Service

These terms govern your use of upstartbar.com. By using the site you accept them. If you do not accept them, please stop using the site.

They do not govern the delivery of training or consultancy. That is set out in the proposal, statement of work or contract agreed for the engagement, and where those documents conflict with these terms, those documents take precedence.

1. Who we are

This website is operated by Upstart Bar FZ-LLC, a company registered in the United Arab Emirates. Contact: info@upstartbar.com.

2. Using this website

You may read, browse, print and share pages of this site for your own information and for legitimate business purposes. You may not:

• copy, republish or resell substantial parts of the site as your own material;
• use automated tools to scrape, harvest or bulk-download the site beyond ordinary search engine indexing;
• attempt to gain access to any protected area, account or system you have not been given access to;
• introduce malicious code, attempt to disrupt the service, or probe it for vulnerabilities without our written permission;
• use the site or anything on it in a way that is unlawful, misleading or damaging to us or to anyone else.

If you believe you have found a security issue, tell us at info@upstartbar.com rather than acting on it. We will respond.

3. Intellectual property

The content of this site, including text, structure, design, graphics, course outlines, frameworks and methodology descriptions, belongs to Upstart Bar or is used under license. Our name, logo and visual identity are our marks.

Course decks, facilitator notes, workbooks, templates, prompts, platform configuration and other training materials remain Upstart Bar intellectual property unless a signed agreement says otherwise. Where a client engagement produces material that the client owns, that is set out in the engagement contract.

Quoting a short passage with attribution and a link is fine. Reproducing a framework or a course as your own is not.

4. Accuracy, and the limits of what is on this site

We take care with what we publish and we check factual claims against reliable sources. Even so, this site is general information. It is not legal, financial, regulatory, medical, psychological or other professional advice, and it is not a substitute for advice on your own circumstances.

Course descriptions, durations, formats, learning hours and availability describe what we normally deliver. The version that applies to you is the one confirmed in your proposal or booking.

Where this site describes an accreditation, certification or membership, that statement reflects the position on the date shown on the relevant page. Accreditation status can change, and we update the site when it does.

5. Assessments and instruments

Some of our work uses third-party psychometric instruments and assessment tools. Those are the property of their publishers, are used under the applicable qualification and licensing requirements, and are administered and debriefed by suitably qualified practitioners. Nothing on this site grants you a right to use them.

6. Enquiries, bookings and payment

An enquiry or a form submission is not a booking and does not create a contract. A contract is formed when we and the client sign or confirm a proposal, statement of work, quotation or purchase order. Fees, payment terms, cancellation terms and remedies are as set out in that document.

Where no specific cancellation term has been agreed, our Complaints, Appeals, Learner Satisfaction, Cancellation & Refund Policy describes how we approach the question.

7. Protected areas

Some parts of this site, such as client resource areas and workshop material, are restricted. Access is granted for a named engagement, for a defined period, and is personal to you. Do not share credentials or links outside the group the access was granted to. We may withdraw access at any time, and access ordinarily ends when the engagement does.

8. Links to other sites

Where we link to a third-party site, a source, a tool or a partner, we do so because it is useful. We do not control those sites, we are not responsible for their content or their privacy practices, and a link is not an endorsement of everything on them.

9. Availability

We aim to keep the site available, but we do not guarantee uninterrupted access. We may change, suspend or withdraw any part of the site, including any page or resource, without notice.

10. Liability

To the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss arising from your use of this website or from reliance on general information published on it. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Liability arising from a training or consultancy engagement is governed by the contract for that engagement, not by these terms.

11. Privacy

Our handling of personal information is described in the Privacy Policy, and for learner and client records in the Data Protection & Privacy Policy.

12. Changes to these terms

We may update these terms. The version and date at the top of this page tell you which edition applies. Continued use of the site after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the United Arab Emirates. Disputes relating to this website are subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, without prejudice to any dispute resolution provision agreed in an engagement contract.

14. Contact

Questions about these terms: info@upstartbar.com.